Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy

    Our Commitment To Your Privacy: Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

    What Information Is Collected: As part of the order process, the following information is collected from shoppers: Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information

    How That Information Is Used: Information we collect is used to complete orders or to contact clients if we have questions. Email information may be used to send email with special offers or promotions or to notify clients of order status. Lady M Ltd. does not share your information with any other party.

    Our Commitment To The Security of Your Data: Lady M Ltd. maintains physical, electronic and procedural safeguards in order to protect your information.

    This site may contain links to third party websites, which may have privacy policies that differ from our own. We are not responsible for the activities, contents and practices of these sites as they provided for your convenience only. Please refer to the Privacy Practices posted on any site that you reach through us. Contact Us If you have any questions on our Privacy Policy or how any information you provide to us is used, please email us contact@ladymltd.com or you may call us at 1-614-761-8880.

  • Shipping & Delivery

    Rush Orders: All rush orders should be called into us directly at 1-614-761-8880. Because Lady M Veils are custom made; certain veils are not always available for immediate shipment. Not all items are guaranteed to be in stock at all times.

    Rush shipments are available but will incur a rush fee of $15.00 in addition to the extra Express shipping charges. Please contact our customer service 1-614-761-8880 to find out if an item or items are available for immediate shipment.

    Shipping Charges: All orders placed with Lady M Veils will have a standard shipping charge of $6.45 if shipped by USPS Priority Mail. The only exception to this would be express shipments for which you can use UPS and the rates will be available at checkout.

    USPS Priority Mail: Please allow 6 -10 business days (Monday - Friday) for delivery.

    It is highly recommended that you choose a shipping address where there will be an adult available to sign for your package. We assume no liability for any packages left at a door, or that have not been signed for by an adult. You will also be charged a $5.00 re-routing fee for any redirection of the package from the original address given when the order was placed.

    Delivery of Shipment: If your package does not arrive within 10 days of your ship date, please contact us so that we can initiate a claim with the US Postal Service or UPS. In the unlikely event your package is lost; we will file a claim with either USPS or UPS and re-ship your order at no additional charge to you!

    Damage Claims: If you receive a box that has been damaged, please call us immediately so we can file a claim with USPS or UPS. If we are not notified of the damage claim within 3 days of receipt of our shipment, we will assume that the package was delivered in good condition. If the item you ordered was damaged during shipment, please notify us immeditely by phone at 1-614-761-8880.

  • Return Policy

    The Lady M Guarantee If you are not completely satisfied with any product that you purchase from Lady M; return it within seven days in its original condition for a refund (does not include original shipping charges). You must contact us for a return authorization number. No returns will be accepted without a return authorization number and no returns will be accepted after seven days.

    All products must be received back into our facility in its original condition for money back. You are responsible for any and all costs to return.

    All hand beaded, embroidered or custom designed veils are non-refundable.

    Returns: Please call 1-614-761-8880 Tuesday through Friday from 10 AM to 4:30 PM Eastern Time for a return authorization number.

    Cancellation of Orders: Your order may be cancelled within 24 hours of your order date without penalty (excluding any rush orders) by calling 1-614-761-8880